Returns and Exchanges

Items purchased on the Website can be returned or exchanged free of charge within fourteen (14) days from the delivery date.
In both cases, it will be necessary to return the Item or Items:

– within fourteen (14) days from the delivery date;
– by filling out the online form for returns and exchanges;
– in their complete original packaging.

The direct costs of returning the products are up to the CUSTOMER. Lumièrêve srl will not accept any return request after the deadline of 14 days. The goods must be returned to Lumiereve SRL, via Bruno Buozzi 34, CAP 70029, SANTERAMO IN COLLE (BA), Puglia, ITALY.

The returned products must meet the following conditions for the order to be refunded:

– All items must be returned in their original condition, with all labels and accessories intact and in the original packaging completely intact.
– Products that have been worn, used, altered or damaged will not be accepted.
– The return is not provided for personalized and Made to Order items. The sale of these products is definitive.

If the conditions listed above are met:
In case of return, we will refund the costs incurred by the Customer on the same payment method used for the initial transaction and within a maximum period of thirty (30) days from the date on which we will receive the returned Item (s).
– In case of exchange, we will send the new Item (s) to the Customer within a maximum period of thirty (30) days from the date on which we will receive the returned Item (s).

To find out the status of your return, please contact Lumiereve srl customer service at the following email address: customercare@lumierevebrand.com