Shipping

Lumièrêve delivers throughout European Union countries with the exception of Azores, Madeira, Canary Islands, Ceuta and Melilla. All orders coming from addresses in these countries will be automatically cancelled.

We offer the following shipping methods:

– Express delivery with GLS in Italy (1-2 working days)

– Parcel delivery with GLS in UE (delivery in 2 working days in Germany, France, Austria, Spain, Belgium, Holland, Luxembourg; delivery in 72/96 hours in other European countries)

The time of delivery is calculated from the date of shipment of your order and not from the date in which Lumiereve srl receives it, and have to be considered as indicative. Lumiereve srl is not responsible for delays that are not directly ascribable. Depending on the destination country, the shipping methods available may vary.

Shipping costs vary according to the shipping method chosen and the destination location selected by the Customer at the time of placing the Order, and can be viewed in the Order summary before the Customer requests confirmation of the Order. Please consider that shipping costs apply to the individual shipping address. If an order contains more than one shipping address, the summary before the order confirmation request will report the shipping costs for each delivery address entered by the Customer. Once GLS has taken charge of your order, you will receive an email containing your tracking number. If you have checked in as a registered user, log in to your account to check the most up-to-date status of your order.

All orders are processed from Monday to Friday, from 9:00 to 18:00, excluding Italian public holidays (1st and 6th January, Easter Monday, 25th April, 1st May, 2nd June, 15th August, 1st November and 8, 25th and 26th December). Orders received before 9am will be shipped on the same business day. Orders received after 9:00 am will be shipped the next business day. Orders received on weekends or holidays will be shipped within 2 business days.

The delivery address of your order must match the Website of the country where you place the order. Orders placed from a Website in a country other than the delivery address will be automatically cancelled.

Please remind that once an order has been placed, it will no longer be possible to change the shipping address. All pre-order, customized and Made to Order products will be shipped by the estimated date indicated on the product description page.